At iQVersity, we strive to provide the highest quality educational content and services. We understand that there may be circumstances where you may need a refund. This Refund Policy outlines the conditions under which refunds will be provided and the procedures for requesting them.
1. Eligibility for Refunds
1.1 Courses and Subscriptions:
- Self-Paced Courses: Refunds for self-paced courses are available within 14 days of purchase, provided that you have not accessed more than 20% of the course content.
- Live Online Courses: Refunds for live online courses are available within 14 days of purchase or up to 7 days before the course start date, whichever comes first.
- Monthly Subscriptions: Monthly subscription fees are non-refundable. You may cancel your subscription at any time, but you will not receive a refund for the unused portion of the subscription period.
- Annual Subscriptions: Refunds for annual subscriptions are available within 14 days of purchase, provided you have not accessed more than 20% of the content. After 14 days, annual subscription fees are non-refundable.
1.2 Special Programs and Certifications:
- Refund policies for special programs, certifications, or courses offered in partnership with third-party institutions may vary. Please refer to the specific program’s terms and conditions for detailed information.
2. Non-Refundable Items
2.1 Digital Products: Digital products, such as eBooks, downloadable materials, and standalone videos, are non-refundable once accessed or downloaded.
2.2 Promotional Offers: Fees paid for courses or subscriptions purchased during promotional offers, discounts, or as part of a bundle are non-refundable.
3. How to Request a Refund
3.1 Refund Request Process:
- To request a refund, please contact our support team at [email protected] with your order details, including the purchase date, course or subscription name, and reason for the refund request.
- Our team will review your request and respond within 5 business days. If approved, the refund will be processed to the original payment method within 10 business days.
4. Additional Information
4.1 Processing Fees: In some cases, a small processing fee may be deducted from your refund to cover transaction costs.
4.2 Changes to Refund Policy: We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page, and your continued use of our Services after such changes have been posted will constitute your acceptance of the new Refund Policy.
5. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
- Email: [email protected]
